CAMERA REPAIRS

  1. If you consider that your camera, lens, binoculars or an accessory ("equipment") is faulty, please:

a. Refer to our global support page or
b. Contact FUJIFILM NZ Limited ("FFNZ") on 0800 242 646 / 09 414 0400 or email ffnz.repairs@fujifilm.com for assistance

2. If, after taking the steps set out in step 1, you still consider that your equipment is faulty, you will need to:

a. Return the equipment to the retailer you purchased it from (the retailer will handle the whole process for you)
b. Securely pack your equipment and completed report form then Courier or drop it off to:

    Camera Repairs - FUJIFILM NZ Limited, 2C William Pickering Drive, Rosedale, Auckland 0632

c. If you use a courier, please securely pack your equipment as FFNZ will not take responsibility for any damaged occurred during transit.

3. When sending or dropping off your faulty equipment, please enclose the following:

a. A fully and accurately completed Repair Form.
b. Valid proof of purchase for your equipment for a warranty claim

i. Refer to FFNZ's warranty terms for further details.

4. Upon receipt of your equipment FFNZ will:

a. Book the equipment in our system and you will receive an email advising the job number.

5. If the equipment/fault is not covered under warranty and if FFNZ is not required to repair the equipment under the Consumer Guarantees Act 1993 (CGA):

a. FFNZ will charge a non-refundable inspection
b. This fee can be paid on site, over the phone or vial bank transfer
c. The fee will be deducted from your final invoice if you choose to proceed with the repair.
d. Payment instructions and a reference will be provided once the job has been booked.
e. On receipt of the payment, the Technician will inspect the equipment and provide an estimate.

6. If the repair cannot be performed in New Zealand, it will be sent to FUJIFILM Australia ("FFAU") for higher repair provided you have agreed to this on your             completed repair form.

a. This will add a $80 non-refundable freight cost to your invoice.

7. FFNZ will inform you if any parts need to be ordered and provide you with an approximate time frame for their arrival.  FFNZ aims to complete any standard           repairs carried out in New Zealand within two weeks.  Where the repair must be performed in Australia or where the repair is of a complex nature or requires         spare parts to be delivery from offshore, FFNZ will notify you of the expected timeline.

8. If the equipment/fault is covered under warranty or if FFNZ is required to repair the equipment under the CGA, FFNZ will repair and return the equipment to the     address provided in the repair form to you free of charge.

9. Once an estimate is provided to you:

a. You will need to sign the estimate and return it to FFNZ, with your decision to approve or decline;
b. If estimate is APPROVED, FFNZ will order the necessary parts (if applicable) and proceed with the repair – this can take 3-4 weeks to arrive;
c. If estimate is DECLINED, you will be invoiced the inspection fee and freight costs, and once payment is complete, we will return your equipment to you.
d. If, upon receipt of the equipment, FFNZ determines that the equipment is not in need of service, you will be charged the normal Inspection fee charge               referenced above, plus the freight cost to have the equipment returned to you;
e. Any equipment not collected or with outstanding repair costs will be sold to defray costs after 90 days.

10. FFNZ will not provide any estimates, either via phone or email, until the equipment has been assessed by our Technicians.

11. You can, at any time call us on 0800 242 646 / 09 414 04 00 or email us on ffnz.repairs@fujifilm.com with your camera serial number and/or Job Reference           Number to check the status of your repair.

12. You are responsible for making copies of any information, photos, data and applications stored on your equipment by you after purchase, prior to sending your       product to us for repair.

13. FFNZ does not accept any liability for loss of any data stored on your products during or after the repair process.


WATER DAMAGE / SAND / FUNGUS

If your equipment has been damaged by water / sand / fungus we may decide not to repair the equipment. We can either:

a. Provide an insurance letter detailing the faults and explaining why the equipment has no repair;
b.  Quote you for a possible repair. While our repair work itself must be performed with reasonable care and skill, it is possible that underlying damage caused by water/sand/fungus means that the repair work might not remedy the fault.


YOUR RIGHTS UNDER THE CGA

The guidance notes on this page do not limit or affect your statutory rights as a consumer.  Our goods come with guarantees that cannot be excluded under New Zealand consumer laws.  Under the CGA you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.  This is not a complete statement of your rights under the CGA.  For more information see here.


DIGITAL CAMERAS - WARRANTY TERMS & CONDITIONS FOR NEW ZEALAND

What is a warranty?

When you bought your FUJIFILM product, you were given a warranty, which means for certain period after purchase, any manufacturing defect will be repaired free-of-charge or replaced (with the same product if reasonably available or with an equivalent product). Our products are extremely reliable, but like all complex equipment, it is possible that faults can develop over time.

How long does my warranty last?


EQUIPMENT
 WARRANTY PERIOD
X Series Camera
 3 Years*
X Series Lens
 3 Years*
X Series Accessories
 1 Year
GFX Camera
 3 Years*
GFX Lens
 3 Years*
GFX Accessories
 1 Year
Fujinon Binoculars
 1 Year
Repaired Camera/Lens - parts and labour
 3 Months

*The 3 year warranty is not transferable. Note that products purchased overseas will be subject to the warranties provided at their place of              purchase.

The warranty period begins from the date printed on your receipt. No warranty claims will be accepted without proof of purchase from an authorized retailer.

What is not considered as a warrantable repair?

The warranty does not cover normal wear and tear, scratching, abrasions or cosmetic damage. More specifically, it does not cover damage caused by:

 
What happens if I have lost my proof of purchase?

You can register your equipment on our Warranty Database and this will store your original proof of purchase, in case you might lose it. If you have lost your receipt or if you cannot otherwise provide proof of purchase), and didn’t register your equipment, you will have no evidence that the product is within its warranty period, so regrettably, you will have to pay for the repair.  

How do I send my camera under warranty?

Please refer to Repairs Department for a guide on how to book a repair with us. You can also contact your retailer and they will handle the process for you (this also applies to chargeable jobs).  

FUJIFILM equipment purchased overseas – will FUJIFILM NZ repair?

Providing the equipment was purchased from an authorized retailer overseas and proof of purchase can be provided, FUJIFILM NZ Limited will attempt to contact FUJIFILM within the country of purchase and arrange a mutually agreeable solution for repair.

Is there a warranty provided by FUJIFILM NZ on the Parts and Labour when my Camera or Lens is repaired?

If the repair or your camera or lens falls under the products original warranty period then this original warranty period will continue to apply unless the remaining original warranty period is less than 3 months.  In this case, 3 months warranty will apply from the date your repaired camera or lens is dispatched to you. If repair work has been carried out to your camera or lens that is outside the original warranty period then 3 months warranty on parts and labour specific to that repair job will apply.  

Other Conditions:

  1. This warranty is in addition to (and does not affect) your statutory rights as a consumer.  Our goods come with guarantees that cannot be excluded under New Zealand consumer laws.  Under the Consumer Guarantees Act 1993 (CGA) you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.  This is not a complete statement of your rights under the CGA.  For more information see here. .
  2. Subject to any rights available to you under any applicable statute FUJIFILM’s liability is strictly limited to repairing or replacing the product and FUJIFILM will have no liability for indirect or consequential loss of any kind due to a defect with the product.
  3. Subject to any rights available to you under any applicable statute FUJIFILM accepts no liability for loss of data or pictures caused by the product’s malfunction. .
  4. FUJIFILM reserves the right not to repair a product under warranty if the serial number has been removed, altered or defaced.
  5. FUJIFILM will normally use new parts, but reserves the right to use reconditioned or repaired parts.
  6. Any defective parts replaced in the camera become the property of FUJIFILM.  FUJIFILM reserves the right to replace the entire product as an alternative to a repair.
  7. If products are sent to FUJIFILM without any contact details, FUJIFILM reserves the right to dispose of your product six months after receipt. .
  8. If a product is sent to FUJIFILM without adequate protection, and the product is damaged in transit, FUJIFILM reserves the right to charge for any extra repair.